BHD at All Stars 2009

As most of you know, BHD techs travel...

If a customer wants a BHD technician onsite to set up their store, help with inventory, or be on hand of an event, we will be here...

The All Star Games are no exception.

These pictures were taken by our techs, Werner and Rich, while they were setting up for the 2009 All Stars Games that were held in St Louis, Mo.

Werner and Rich did a great job to keep all the retail shops in the stadium up, running, and selling during this crazy event.

Beware of eBay Hardware!

Understandably, some customers are attempting to save money by purchasing retail hardware on eBay. You need, however, to be aware that this can end up costing you more than you save. With hardware that integrates with Retail Pro, purchasing from eBay is never a good idea. There are many unknowns:

• Is it the correct model of hardware to work with your version of Retail Pro?
• Does it have all of the cables you need?
• Does it require additional programming?
• Does it even work the way its supposed to?

Here is a actual customer scenario:
You just bought a physical inventory scanner from eBay. You test it by scanning an item, and it appears to work okay, so you hire your employees to work overtime to conduct a physical inventory. A few minutes into the job, you realize the unit you purchased from eBay at $150 is not what it's cracked up to be! It's missing cables and it's not programmed to work with Retail Pro. You have to tell your staff that the physical will need to be done manually. You end up spending more money in physical labor than you 'saved' by buying this scanner on eBay rather than from Big Hairy Dog."

When you purchase hardware from BHD:

• We guarantee it will be the correct model to work with your version of Retail Pro.
• We include all the necessary cables to work properly with your version of Retail Pro.
• All programming costs are included in the price of the hardware.
• We guarantee that it is a working unit before we ship it.
• We offer a built in 1 year 24-hour replacement warranty if it stops working, and we pay for shipping on the replacment and the tech time to get it re-installed!
• We offer a FREE 1-month loaner of any hardware outside of the warranty period to those with current membership.

Big Hairy Dog is invested in your success! We know that excellent customer service includes warning our customers of potential disaster. It is in your best interest that we recommend BHD hardware for all of your Retail Pro hardware needs.

Feel Free to call a BHD sales rep at 1-800-377-7776 if you need to purchase hardware.

Print cards directly from Retail Pro with the Zebra P430i Card Printer

If your business uses a card printer, using the right printer is critical. It is a primary factor affecting the reliability and consistency of your card printing needs.

Big Hairy Dog has tested the Zebra P430i Card Printer for quality standards and optimum performance and found it works flawlessly with Retail Pro v8 and v9. The Zebra P430i Card Printer is now available for purchase from BHD.

Retailers use card printers for many reasons, most commonly:

* Employee ID cards
* Student and faculty ID cards
* Access control cards
* Membership and loyalty cards
* Personalized gift cards
* Visitor ID cards
* Government licenses

The Zebra P4301 printer allows retailers to print professional quality customer cards directly from Retail Pro. For many clients this means the end of an archaic membership software they kept up just for the purpose of generating customer or membership cards. Previously, retailers only had the option of printing a barcode that could be affixed to the card. Now they can print the card directly from Retail Pro.

For more information, please contact your BHD Sales Rep at 800-377-7776.

Retail Pro International, LLC. Marks an End to Chapter 11 Process

June 25, 2009

Dear Retail Pro Customers,

We are pleased to inform you that, as planned, Retail Pro, Inc. has successfully completed the sale of its assets through the bankruptcy process, and a new company has emerged as a wholly-owned company of Valens Offshore SPV If, Corp., Laurus Master Fund, Ltd., and Midsummer Investments, Ltd.

We look forward to working together with you and our authorized Business Partner network to provide a higher level of service and product quality than ever before.

Our new owners are diversified financial institutions with approximately $1.5 billion USD in assets under management, which will provide an unprecedented level of financial stability and professional corporate governance. Effective immediately, our new name and corporate headquarters address is:
Retail Pro International, LLC
400 Plaza Drive
Folsom, CA 95630
(916) 605·7200

1. The process we completed was an important and necessary step to ensure continued financial viability, and secure the confidence of our customers, authorized Business Partners, employees, strategic alliance partners and vendors regarding our long-term potential. Strategic benefits resulting from this process include:
   Solid backing and a firm foundation. Retail Pro International is owned and backed by strategic investors with an asset base of approximately $1.5 Billion USD.
   
2. Corporate overhead significantly reduced. As a private company, we will eliminate hundreds of thousands of dollars in annual public company expenses.
   
3. Best practices for corporate governance remain. We will maintain a strong corporate compliance discipline, already ingrained in our culture, ensuring we continue to operate the new company using corporate best practices.
   
4. Retail Pro product development continues at full strength and speed. We have maintained our focus on product development throughout the transition process with no reduction in our research and development investment. We continue to be on track with our Product Roadmap, announced at our global customer meeting last fall.
   
5. Key management continuity in the new company. The customer-facing Sales and Technology employees you deal with regularly remain with the new company.
   
6. Continued commitment to our global network of authorized Business Partners. Retail Pro International continues the promise of delivering world class solutions through our global network of authorized Business Partners.
   
7. Continued customer and authorized Business Partner support excellence. Customers will continue to receive top notch support, from retail industry and technology experts, in their local language, time zones, and currencies, from their local Retail Pro authorized Business Partner.
   
8. Strong corporate guidance. The Valens, Laurus, and Midsummer executive teams will provide experienced corporate oversight to ensure accountability, solid performance, and delivery on promises made to our constituents.
   

On behalf of the entire Retail Pro family, we want to express our sincere thanks to you, our customers, for your loyalty and commitment. Our investors, employees, and partners are excited about this new chapter for Retail Pro. Our incredible base of over 8,000 customers with more than 35,000 stores in over 40 countries worldwide is unmatched by any of our competitors. We are here to serve you, and hope you will feel free to contact me or any of us at any time.
Very Sincerely,

Ken Sapp
SVP Sales, Retail Pro International