A technical issue has been discovered when customers attempt to purge Sales Orders while the ECI integration link is open. This includes the link being open even at the main screen. Some customers have experienced duplication of Sales Orders while purging with the ECI link open.
Retail Pro is working on a permanent fix to this problem, however to remedy this in the short term, please do not purge Sales Orders until you are completly closed out of ECI.
If you have any questions about this issue, please call a Big Hairy Dog Tech at 916-368-1070.