BHD Customers using EFT Solutions, Please Read!

For clients using EFT solutions integrated with Retail Pro, there is a great Workstation Preference that allows a receipt to automatically be printed after an approved transaction.

From the main screen in Retail Pro, select:

OPTIONS
WORKSTATION PREFERENCES
EFT (from the left side)

Check the three preferences shown here on each workstation. This will eliminate the need to hit "Enter" after swiping the card. The information from the card will be read immediately and a receipt printed.

If you have any questions about this, please feel free to call a BHD Tech at: 916-368-1070.

BHD Techs with Super Powers?

As our techs make courtesy calls to customers, one customer recently told BHD tech, Brian, "We ran into a little problem last week, but Derek got us fixed in what must of been less then 10 minutes. The good people at Big Hairy Dog have slid down the bat pole to conquer the joker's minions and save the day yet again!"

We at Big Hairy Dog don't claim to have Batman on our side, but we understand how our customers might think so.

Retail Pro users can not upgrade to Trend Micro Internet Security, TM 2009.

The new version of Trend Micro Internet Security (TM 2009) has been changed, affecting the operating speed of Retail Pro. On TM 2009, Retail Pro runs slower when it is running on a workstation. The operating speed of Stand Alone PC's are not affected by this latest version.

NOTE: Big Hairy Dog is installing TM 2008, which causes no negative effect on the operating speed of Retail Pro.

There is no way to turn off the ‘On Access’ scanning in this new version and excluding Retail Pro from the scanning does not help the speed.

So for right now, Retail Pro users can not upgrade to Trend Micro Internet Security, TM 2009. We will keep you updated as to the resolution of this issue. If you have any questions, please call a BHD Tech at 916-368-1070.

Four Heads are Better than One

Paul, one of the senior Techs at BHD, recently assisted Nike in their retail store at the Chicago Marathon. An issue arose which required 23 PCs to be reconfigured. Paul called BHD to get some information from Werner, a fellow senior tech. Werner mentioned the situation at the Chicago Marathon to the other BHD techs and soon Nathan and Rich picked up their phones and dialed into the PCs at the Chicago event to help reconfigure them remotely.

Paul reports that the situation came up unexpectedly and a plan of action was quickly agreed upon. The entire issue was resolved within a very brief period of time, thanks to the spontaneous teamwork that is a fundamental part of Big Hairy Dog service. "We break every rule to take care of our customers!"

Purging Sales Orders with ECI link open - BHD has the FIX

A technical issue has been discovered when customers attempt to purge Sales Orders while the ECI integration link is open. This includes the link being open even at the main screen. Some customers have experienced duplication of Sales Orders while purging with the ECI link open.

Retail Pro is working on a permanent fix to this problem, however to remedy this in the short term, please do not purge Sales Orders until you are completly closed out of ECI.

If you have any questions about this issue, please call a Big Hairy Dog Tech at 916-368-1070.

BHD Sends Raffle Winner to Hawaii

Big Hairy Dog held a raffle during the last tradeshow season. Any new prospect who scheduled and received a Retail Pro demonstration at the show, was entered into a drawing for a free Hawaii vacation.

The Rain Shed, a fabric and notions shop, located in Corvallis, OR won the raffle. They recently returned from their trip, and shared some pictures with us. The photo above was taken atop Diamond Head volcano.

The Rain Shed is now enjoying the benefits of Retail Pro technology in their shop. They remarked, "We wanted a cruise for our 25th anniversary (9/4/07) but we bought a thirty year old business instead. BHD is helping us bring it into the 21st century technology-wise. We have had nothing but good experiences with you which makes life easier. You even provided us with this wonderful, relaxing, much needed break."

Congratulations to Glenda and Mike on the success of their new business, and on winning the trip to Hawaii.

Security Not Polling? BHD has the Fix!

Are you having problems with your security settings while polling to remotes? If so, Big Hairy Dog has the fix.

Recently Retail Pro wrote an update in the software, which is essentially a hidden "secret" switch that stops security from being overwritten at remote sites.

PROBLEM: Once you’ve initialized for security, new or changed user info does NOT poll over, even though RPRO says “SECURITY HAS BEEN UPDATED”. In reality, the new or changed user info has NOT been updated.

FIX: The fix for this is to edit the RPROUI.INI file. Open the file and go to the very bottom of the page. Find the section that says:

[Polling]
XFERPWS=0

This setting needs to be set to 1. This will allow security to be updated at the remote. If you are experiencing this problem, fix the RPROUI.INI file as follows:

[Polling]
XFERPWS=1

This step must be taken at ALL REMOTE LOCATIONS. Then reinitialize security and the issue will be resolved.

We invite you to call BHD tech support for assistance with this issue.
BHD Tech line: 916-368-1070

BHD Makes it to Egypt!!

A BHD T-shirt, that is, via Joe, our great shipping clerk! Joe and his wife vacationed in Egypt, visiting much of the ancient history the area has to offer. Here is a photo of Joe posing in front of the Egyptian Sphynx. Look closely and you'll see the BHD logo on his shirt!

Joe and his wife grab every bit of culture they can, attending weekly musical theaters at Sacramento's Music Circus. Joe has even been known to sing a few bars of classic musicals in the office. (not a bad voice, either.)

By all accounts, they had a wonderful time. Welcome back, Joe!

Embellish recognized in Sacramento Magazine

Embellish, a BHD customer, and quaint European-style home-decor gift shop, was recognized in the September, 2008 edition of Sacramento Magazine. Part of the charm of Embellish comes from the 1800s era brick building the shop is housed in, and contains 2000 sq. ft. of lamps, candles, clocks, tapestries, jewelry and much, much more.

Located in old town Elk Grove, CA, Embellish is a thriving specialty retailer using Retail Pro to manage its technology needs.

Congratulations to Embellish, another great customer!