In a "pictorial approach" to customer support, Big Hairy Dog offers hardware photos on our website. When customers hear a tech refer to their "ethernet cable", many do not know what this cable looks like, let alone what it is used for.
We at BHD consider it part of our responsibility while providing excellent tech support to educate our customers on their hardware, as well as software. The next time you hear a hardware term that you're unfamiliar with, just refer to our hardware photos at: www.bighairydog.com/pics.htm.
We hope you're surprised at how much you learn!