Sneaker Villa is more than your average retailer. It is indeed a Movement; a smart retailer in the urban areas of Pennsylvania’s major cities. They prefer to serve those in inner city and urban neighborhoods, where they are serious about giving back to the communities they serve.
The Sneaker Villa stores are designed to be neighborhood hubs where customers can purchase premier head-to-toe fashion, watch flat-screen TV's, purchase concert ticks and on weekends, listen to the spin of live DJs.
"We serve the neighborhoods most retailers have forgotten about" says John Goy, Sneaker Villa's IT Manager. "Our customers are primarily young, and come by foot, bicycle or public transportation. We are a vital part of their community."
We recently spoke with John about Sneaker Villa's use of Retail Pro.
BHD: What POS system did you use before Retail Pro?
John: We were using CamData and it gave us problems from the installation. It did not poll correctly, and CamData was unable and unwilling to resolved the problem. We were really struggling with the system and knew we had to make a change.
BHD: How did you come to the decision to purchase Retail Pro?
John: It was actually a CamData tech who (on the QT) recommended Retail Pro to our owners, Ruth and Chris Lutz. They went to Magic in Las Vegas, met with Karen, saw the product and were sold.
BHD: What features are most used by Sneaker Villa?
John: At this point in time, we use Retail Pro primarily for POS, but we know we’re using only about 50% of its functionality. Retail Pro is a very powerful software package, and as we continue to grow, the system expands accordingly, to meet our increasing inventory and reporting needs.
BHD: Why did you choose Big Hairy Dog as your service provider?
(Ruth): We were looking at a number of POS systems at Magic, and walked into the BHD booth. Karen answered our questions, gave us a demo, and we loved what we saw.
BHD: Are you satisfied with the service you are getting from BHD?
John: Big Hairy Dog has always given us good service, but after spending time training with them in California, I have a completely new appreciation for the entire staff. They have a remarkable dedication to serve their customers. Colt has given me some of the best training in my entire IT career. Karen, Buddy, Paul, Stephen, Cynthia - the whole staff is great!
The Sneaker Villa stores are designed to be neighborhood hubs where customers can purchase premier head-to-toe fashion, watch flat-screen TV's, purchase concert ticks and on weekends, listen to the spin of live DJs.
"We serve the neighborhoods most retailers have forgotten about" says John Goy, Sneaker Villa's IT Manager. "Our customers are primarily young, and come by foot, bicycle or public transportation. We are a vital part of their community."
We recently spoke with John about Sneaker Villa's use of Retail Pro.
BHD: What POS system did you use before Retail Pro?
John: We were using CamData and it gave us problems from the installation. It did not poll correctly, and CamData was unable and unwilling to resolved the problem. We were really struggling with the system and knew we had to make a change.
BHD: How did you come to the decision to purchase Retail Pro?
John: It was actually a CamData tech who (on the QT) recommended Retail Pro to our owners, Ruth and Chris Lutz. They went to Magic in Las Vegas, met with Karen, saw the product and were sold.
BHD: What features are most used by Sneaker Villa?
John: At this point in time, we use Retail Pro primarily for POS, but we know we’re using only about 50% of its functionality. Retail Pro is a very powerful software package, and as we continue to grow, the system expands accordingly, to meet our increasing inventory and reporting needs.
BHD: Why did you choose Big Hairy Dog as your service provider?
(Ruth): We were looking at a number of POS systems at Magic, and walked into the BHD booth. Karen answered our questions, gave us a demo, and we loved what we saw.
BHD: Are you satisfied with the service you are getting from BHD?
John: Big Hairy Dog has always given us good service, but after spending time training with them in California, I have a completely new appreciation for the entire staff. They have a remarkable dedication to serve their customers. Colt has given me some of the best training in my entire IT career. Karen, Buddy, Paul, Stephen, Cynthia - the whole staff is great!