Sneaker Villa purchased Retail Pro from Big Hairy Dog and enjoyed their support for several years, until a new CFO decided that they would do better with a local service provider. At that time, Jared Sadlowsky headed up the IT Department and agreed to transfer to a New York dealer only because he was promised that IT would be taken off his plate.
The new dealer was providing next-day return of down calls, and when Jared called with an issue, would hear the rapid page-turning of the Retail Pro manual as his dealer tried to locate an answer.
When the CFO decided that the IT Department was, indeed, best handled by Jared, it landed again on his plate. Jared agreed to take back IT management only if Sneaker Villa transferred support back to Big Hairy Dog.
Jared is now the VP of Store Development but can remember many experiences he’s had with BHD. He says “When I called to ask a question, Paul or Werner had the answer before I could even finish my sentence. There is such a comfort level working with BHD. I could go on for days about their excellent service.”