The latest update of Trend Micro Virus Software is causing problems with many software programs, including Retail Pro.
If you are experiencing problems running Retail Pro as a result of a Trend Micro Virus update, please call Big Hairy Dog at 916-368-1070. A tech will resolve the problem for you.
Wednesday, April 30, 2008
Monday, April 21, 2008
BHD Service - The Never Ending Story
Sneaker Villa purchased Retail Pro from Big Hairy Dog and enjoyed their support for several years, until a new CFO decided that they would do better with a local service provider. At that time, Jared Sadlowsky headed up the IT Department and agreed to transfer to a New York dealer only because he was promised that IT would be taken off his plate.
The new dealer was providing next-day return of down calls, and when Jared called with an issue, would hear the rapid page-turning of the Retail Pro manual as his dealer tried to locate an answer.
When the CFO decided that the IT Department was, indeed, best handled by Jared, it landed again on his plate. Jared agreed to take back IT management only if Sneaker Villa transferred support back to Big Hairy Dog.
Jared is now the VP of Store Development but can remember many experiences he’s had with BHD. He says “When I called to ask a question, Paul or Werner had the answer before I could even finish my sentence. There is such a comfort level working with BHD. I could go on for days about their excellent service.”
The new dealer was providing next-day return of down calls, and when Jared called with an issue, would hear the rapid page-turning of the Retail Pro manual as his dealer tried to locate an answer.
When the CFO decided that the IT Department was, indeed, best handled by Jared, it landed again on his plate. Jared agreed to take back IT management only if Sneaker Villa transferred support back to Big Hairy Dog.
Jared is now the VP of Store Development but can remember many experiences he’s had with BHD. He says “When I called to ask a question, Paul or Werner had the answer before I could even finish my sentence. There is such a comfort level working with BHD. I could go on for days about their excellent service.”
Friday, April 18, 2008
Techs on Tour Around The World
Big Hairy Dog techs and trainers are flying to more corners of the world than ever before! We are the best at supporting customers no matter where they are located.
BHD Tech, Rich, just returned from visiting several customers in Alaska. The onsites went well and he was able to view some beautiful wilderness.
BHD Tech, Rich, just returned from visiting several customers in Alaska. The onsites went well and he was able to view some beautiful wilderness.
Tuesday, April 15, 2008
NOW is the best time to purchase Software and Hardware
Section 179 of the 2008 Economic Stimulus Act gives you a tax break on property purchased in 2008. The new limits are as follows:
A business can expense up to $250,000 (previously $128,000) of section 179 property purchased in 2008. The $250,000 amount is reduced if the cost of all section 179 property exceeds $800,000.
To read the entire Section 179, please refer to the IRS site at:
http://www.irs.gov/newsroom/article/0,,id=179227,00.html
A business can expense up to $250,000 (previously $128,000) of section 179 property purchased in 2008. The $250,000 amount is reduced if the cost of all section 179 property exceeds $800,000.
To read the entire Section 179, please refer to the IRS site at:
http://www.irs.gov/newsroom/article/0,,id=179227,00.html
Wednesday, April 09, 2008
BHD - A Global Service Provider
QUESTION:
Where on Earth could a company in Singapore, China find the best Retail Pro Service?
ANSWER:
Big Hairy Dog, Sacramento California.
Milan Boutiques knows that distance just doesn’t matter when it comes to the best Retail Pro service, training and tech support in the world. Milan Boutiques, a group of three high-end shops in Singapore, wants to be sure their customers will not be inconvenienced with downtime due to technical issues. They insist on the best POS System and the best Service Provider available to retailers world-wide.
After not getting the service they needed from their local Retail Pro dealer, they searched for a Service Provider that offered them the best fit for their expectations of excellence. Milan Boutiques chose Big Hairy Dog for Emergency Tech Support, and then transferred their membership to BHD, even though it was the farthest Service Provider from Singapore. As Milan Boutiques Director, Mrs. SeowLing Tang-Cheung states, “We felt complete confidence in Big Hairy Dog’s ability to take care of the global customer.”
Where on Earth could a company in Singapore, China find the best Retail Pro Service?
ANSWER:
Big Hairy Dog, Sacramento California.
Milan Boutiques knows that distance just doesn’t matter when it comes to the best Retail Pro service, training and tech support in the world. Milan Boutiques, a group of three high-end shops in Singapore, wants to be sure their customers will not be inconvenienced with downtime due to technical issues. They insist on the best POS System and the best Service Provider available to retailers world-wide.
After not getting the service they needed from their local Retail Pro dealer, they searched for a Service Provider that offered them the best fit for their expectations of excellence. Milan Boutiques chose Big Hairy Dog for Emergency Tech Support, and then transferred their membership to BHD, even though it was the farthest Service Provider from Singapore. As Milan Boutiques Director, Mrs. SeowLing Tang-Cheung states, “We felt complete confidence in Big Hairy Dog’s ability to take care of the global customer.”
Sunday, April 06, 2008
BHD's Make-A-Wish Annual Fundraiser
It’s that time of year again—when Big Hairy Dog undertakes our annual Make-A-Wish Fundraising Drive.
This year the BHD goal is to raise $13,000, enough to grant the wishes of several very ill and well-deserving children.
We give our customers the opportunity to join us in this great cause through the purchase of raffle tickets. The winning raffle ticket will be given your choice of
This year the BHD goal is to raise $13,000, enough to grant the wishes of several very ill and well-deserving children.
We give our customers the opportunity to join us in this great cause through the purchase of raffle tickets. The winning raffle ticket will be given your choice of
- 20 FREE TECH HOURS
- An Award-Winning Chili dinner for 8, packed in ice and sent directly to your home.
We hope you will join us in this year's drive. When you call in, be expecting to hear "Would you like to purchase a raffle ticket?"
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