Big Hairy Dog offers Rent-A-Tech Support

Have a Physical Inventory planned? A Special Store Event scheduled?

If so, you can rent a Certified Retail Pro Technician to be on standby for you, to handle any unforeseen problems that may occur after BHD's normal technical support hours (see below for support hours).

You pay only:

• 1 hour at the regular hourly rate for each business day you have the Rent-A-Tech on call. (Mon. - Fri.)
• 2 hours each weekend day you have the Rent-A-Tech on call. (Sat. and Sun.)

The tech will carry a pager and be on duty specifically for your company’s needs. Any time that the technician spends with you will be billed (by the minute) to your account.

NOTE: ALL PAGER CALLS ARE BILLABLE AT THE AFTER HOURS RATES WHICH APPLY.

BHD hours of business: (You may page a technician before or after these hours.)
Monday through Friday 6:00 A.M. to 6:00 P.M. PST
Saturday and Sunday 9:00 A.M. to 2:00 P.M. PST

To sign up for a Rent-A-Tech, call Christina at: 800-377-7776.

BHD Service - We're on Your Side!

We constantly hear about the lack of Customer Service that consumers get today. Frustrated that the consumer importance deminishes as soon as they sign on the line, consumers are finding that the Customer Service they were promised is either backlogged or nonexistent.

NOT TRUE at Big Hairy Dog. At BHD you will never have to ask for help in a voicemail box. All calls are returned and issues resolved promptly. 'Good Old Fashioned Customer Service' that is so hard to find, is what Big Hairy Dog is all about.

BusinessWeek.com reports on "Customer Backlash against Bad Service". Even though some of these stories may be amusing, BHD knows bad customer service is no laughing matter.
Big Hairy Dog - We're on Your Side!

Save on Consumables at Big Hairy Dog

Big Hairy Dog offers consumable products for your Retail Pro system at a competitive price. We offer our customers a full 10% DISCOUNT ON:

First Orders
Online Orders
Auto-Renewal Orders

The BHD website offers a list of Consumables that can be ordered online, including stock and custom tags, receipt paper, fasteners and labels.

View a variety of sample stock tags online. Custom tags are also available, and may be ordered by phone. Lead time for custom tag orders are 8-10 weeks and must be ordered in case quantity.

Big Hairy Dog offers an automatic re-order process for your convenience. Never again be caught by surprise without the supplies you need! One-Stop Shopping for all your retail supply needs is another way Big Hairy Dog makes service our Number ONE Priority. Increase your inventory by shopping online and save money at the same time. If you have questions or would like additional information, please call April at 800-377-7776.