BHD has guidelines for those customers who are replacing their current equipment, but not purchasing it from BHD.
1. For Retail Pro v6 and v7 users:
A. You must send BHD the Workstation Information Sheet (Specs) for approval.
B. Once the Specs have been approved, call Service to schedule a Tech appointment. This will be a 2-hour appointment, and can usually be done over the phone.
2. For Retail Pro v8 users:
You must send your hardware to BHD for setup. The reason for this is that the setup for v8 requires a more complex configuration, and is most successfully accomplished with the equipment inhouse.
If you have any questions regarding this policy, please contact the BHD Service Department at 800-377-7776.