Due to the longstanding relationship shared between BHD staff and their customers, it’s necessary from, time to time, to inform BHD customers concerning a new phone greeter. Veteran greeters like Roberta, Christina, and Sara know BHD customers and visa versa; however, a new receptionist does not know longtime customers who may not have the patience to reintroduce themselves. Hey, who can blame them? Furthermore, due to the complexity of the BHD phone system, it’s not out of the ordinary for a new receptionist to occasionally disconnect a BHD customer, who in frustration must call back BHD for assistance. Therefore BHD staff would like to introduce Paula. She’s delightful, helpful and only desires a positive experience when contacting BHD. In the meantime, be prepared for hang-ups; transfers to the wrong person and the general melee associated with getting a new greeter up to speed. BHD staff thanks their customers for their patience.