Recently, a customer was fed up with Retail Pro and contacted Mick Malaney, President of BHD. As BHD is noted for doing, Malaney mobilized the BHD tech crew. The customer's store is located somewhere on the West coast. (The customer's name and location is omitted.)
After the initial conversation with the customer, Malaney had a hunch concerning the cabling. Malaney had BHD Service Group locate a professional cable installer near the customer. The next morning, both, "cable guy" and a BHD technician arrived at the customer's store to begin their investigation.
In short time, the installer deduced the problem. You can see the problem yourself by viewing the attached photo. Clearly, the cabling was not professionally installed. In fact, the installer confirmed that all 400 feet of cabling inside the store was "dead."
Both Werner and the installer were surprised to see Retail Pro functioning at all.
BHD requires its customers to hire a licensed cable company to perform cable installation. Violation of that agreement will result in BHD terminating all agreements between BHD and the customer.
Depending upon the cabling requirements, a faulty installation can be costly as well as dangerous. Problems range from corrupted data to fire. A professional installation will save you hours of grief and thousands of dollars in future service work.
Furthermore, BHD is not a licensed cable installation company and, therefore, entrusts that the customer will perform the due diligence necessary to ensure a professional installation. From the point of connection (wall outlet), BHD manages the connection of computers and patch cables (network). However, what occurs behind the walls are the responsibility of the installation company and customer.