Malaney young'n discovers customer problem

Seven-year-old, Maggie Malaney, daughter of BHD President Mick Malaney contacted a customer and discovered that, indeed, help was required. "At first, I wasn't sure if the caller was legit," said customer. "I helped a customer get help," said Maggie. "That's my job."

Summer is here and BHD kids are at work

It's summer and Kids are out of school. BHD President, Mick Malaney has put his twins to work. BHD Customers can expect a call from 7-year-old, Jake Malaney, who will be calling customers to ensure all is well. If not, he will pass the caller to a Service Group person who will further ensure that concerns are remedied. "I worked at my Grandfather's Motel fixing pool pumps and digging ditches during my summer breaks. My kids are going to work too." says Malaney.

PASSWORDS NOT POLLING

8.52 w/ feb 2007 + hotfix, you can add users at the main and they will poll to the remote, but you cannot change the password at the main and poll it to the remote.

talked to RTI, when they first implemented policy, they had it set so the main would send down the password, which meant that if the employee has changed the password, they were overwritten. NOW, they have changed it so that the remotest control the password. to change the password at the main, user has to be deleted and recreated.

Training and Tech Lead Times

TRAINING:

Phone appointments starting 6/28
Onsites starting 7/16

TECH:

Phone appointments starting 6/13
Onsites starting 6/26