It's store-physical-time and BHD techs are busy assisting customers with store counts, uploading portable data collectors, analyzing reports, etc.
As a value added service, BHD offers free webinars on this very topic. Last night, BHD trainers gave a FREE webinar to four customers on conducting a proper store physical. Yep, you read right: four customers.
While perusing the BHD website, you'll notice a map which highlights the population of BHD customers. As you can see, BHD has lots of customers. In fact, BHD has more Retail Pro customers than any Retail Pro reseller world wide.
Four customers?
One could conclude that BHD does such a phenomenal job concerning customer training that a FREE webinar on conducting a store physical is not necessary. Another brilliant deduction is that BHD customers would rather pay a $100 an hour to receive store physical support for the same topic they could have received for free. Huh?
Regardless of the reason, BHD is the only Retail Pro reseller that offers its' customers FREE, FREE, FREE webinar training.
Use it or lose it!
Not so. Today, four customers are confidently striding through their stores, scanning, uploading data and running reports. Not one has called concerning their store physical, hence, saving themselves potentially hundreds of dollars in support.
At BHD, we consider that success.
Respectfully,
Jeff, Tanya and the other BHD trainers and techncial support staff
Thursday, May 24, 2007
Wednesday, May 23, 2007
Make a Wish! Ping Pong Fun!
As many of you know, every year BHD donates to Make a Wish. This year we had a BBQ, and also a Ping Pong Tournament! With the help of our employees, clients, family and friends we were able to reach our goal of $10,000!!!
Thank you so much to everyone that contributed to Make A Wish! Daniel, the child we sponsored, will be off to Disney World soon!
Here are some photos of the Ping Pong extravaganza!
Thank you so much to everyone that contributed to Make A Wish! Daniel, the child we sponsored, will be off to Disney World soon!
Here are some photos of the Ping Pong extravaganza!
Look at that concentration! Buddy and Ken battle it out!
Here is Mandy and Emily...check out that stance! She is ready!
In this fine photo we have Melissa and Derek in a tense situation! In back, there is Nathan and Buddy in the midst of a fantastic rally!
15 Tech Myths: Busted and Confirmed
This in from MSN.com, none of which, has anything to do with BHD or its products but an interesting read, nonetheless. Enjoy!
http://tech.msn.com/news
http://tech.msn.com/news
Monday, May 21, 2007
V9 UPDATE
An update regarding BHD's one and only v9 beta site: The customer comments that, thus far, v9 is performing. We know, we're surprised too. As veteran customers know, as well as, BHD tech staff; there is a "trial by fire" period of time before BHD releases new product. Historically, that time frame can be indeterminate and extensive, as well as, the testing process, which is laborious and time consuming. Therefore, to hear a customer give a test version of Retail Pro even a moderate score is encouraging. We'll keep you abreast as we get closer to announcing a general release. As of now, BHD plans to implement v9 into single stores then begin testing v9 in multiple locations (polling). Interested companies can contact me personally at the BHD offices: 800-377-7776.
Robert McGormley
Robert McGormley
Wednesday, May 16, 2007
Dell sued in NY
This in from PC Magazine.
New York says Dell defrauded PC buyers
17/05/2007 07:57:49
The New York attorney general has filed a lawsuit charging that Dell used fraud and false advertising to increase profits on PC sales.
The lawsuit alleges that Dell misled its customers by applying high credit rates to their computer purchases although it had promised cheap financing. The suit also alleges that Dell failed to deliver rebates, warranties and technical support as simply as it had promised, according to the lawsuit filed Tuesday in Albany County Supreme Court by New York state Attorney General Andrew Cuomo.
"Consumers who purchase Dell's products often find that many of the benefits and inducements featured in Dell's advertisements are illusory," the lawsuit said about Dell and its business unit Dell Financial Services (DFS). "Although Dell often heavily advertises the availability of 'no interest' financing, in reality, DFS uses ultra-restrictive underwriting guidelines, under which the vast majority of consumers -- even those with excellent credit histories -- do not qualify for promotional financing."
Under that plan, DFS signs customers up for no-interest loans, then switches most of them to accounts with interest rates exceeding 20 percent without notifying them of the change, the lawsuit said. DFS also charged some customers for orders that were canceled or never delivered.
"In many cases, DFS has harmed these consumers' credit ratings by incorrectly reporting their account as delinquent to the credit reporting agencies after they refuse to make payment on a nonexistent debt," the lawsuit said.
Dell denies the charges and plans to fight the suit, according to an e-mailed statement from spokesman Bob Kaufman.
"Dell will vigorously defend itself in court," Kaufman said. "We are confident that our practices will be found to be fair and appropriate. While even one dissatisfied customer is too many, the allegations in the AG's filing are based upon a small fraction of Dell's consumer transactions in New York."
The charges strike directly at the improved marketing image Dell has tried to build in recent months. After several quarters of disappointing sales in 2006, Dell promised to rebuild itself by investing US$100 million to improve customer service and by eliminating its complex rebate system in favor of more predictable prices.
Dell also fell behind rival Hewlett-Packard Co. in market share last year, dismissed its CEO in January and struggled with a financial investigation by the U.S. Securities and Exchange Commission. The company has missed the deadlines for filing its last two quarterly earnings reports, and admitted in March that its own internal investigators had found evidence of accounting misconduct.
Now the New York lawsuit charges that Dell also acted with misconduct in its customer relations, forcing customers with computer problems to navigate "a nightmarish array of obstacles in their quest for service."
"At Dell, customer service means no service at all," Cuomo said in a statement posted on a Web site dedicated to the lawsuit. "Dell's consumers were intentionally misled, and they had to pay for that privilege."
That left some customers with inoperable computer equipment for a span of weeks or months, since their calls to Dell tech-support lines resulted in being left on hold, shuttled between departments, disconnected after spending hours on the phone, and finally rebuffed when they request a promised "on site" repair, the lawsuit said.
Cuomo asked the court to force Dell to pay damages to customers, create new standards to ensure it doesn't repeat its behavior, pay a civil penalty of US$500 for each violation, reimbursing New York state for its court costs and return the profits it earned through its practices.
Answer to your questions - we know you are asking - as you look at your Dell computers that you purchased from BHD.
1) BHD has no idea if Dell defrauded customers in NY.
2) Yes, BHD sells and supports Dell Computers.
3) BHD utilizes 3rd party financing for its customers as well as itself when purchasing and selling Dell computers.
4) Generally, BHD DOES NOT utilize Dell support. Instead, BHD provides support to BHD customers; unless a customer has specifically requested ONLY Dell support.
5) BHD believes it provides superior service as well as a superior warranty for Dell computers. BHD believes its' for the aforementioned reasons that Dell authorizes BHD to sell and support its' products.
6) BHD continues to sell and support Dell computers because Dell continues to manufacture superior and affordable computers for BHD customers.
New York says Dell defrauded PC buyers
17/05/2007 07:57:49
The New York attorney general has filed a lawsuit charging that Dell used fraud and false advertising to increase profits on PC sales.
The lawsuit alleges that Dell misled its customers by applying high credit rates to their computer purchases although it had promised cheap financing. The suit also alleges that Dell failed to deliver rebates, warranties and technical support as simply as it had promised, according to the lawsuit filed Tuesday in Albany County Supreme Court by New York state Attorney General Andrew Cuomo.
"Consumers who purchase Dell's products often find that many of the benefits and inducements featured in Dell's advertisements are illusory," the lawsuit said about Dell and its business unit Dell Financial Services (DFS). "Although Dell often heavily advertises the availability of 'no interest' financing, in reality, DFS uses ultra-restrictive underwriting guidelines, under which the vast majority of consumers -- even those with excellent credit histories -- do not qualify for promotional financing."
Under that plan, DFS signs customers up for no-interest loans, then switches most of them to accounts with interest rates exceeding 20 percent without notifying them of the change, the lawsuit said. DFS also charged some customers for orders that were canceled or never delivered.
"In many cases, DFS has harmed these consumers' credit ratings by incorrectly reporting their account as delinquent to the credit reporting agencies after they refuse to make payment on a nonexistent debt," the lawsuit said.
Dell denies the charges and plans to fight the suit, according to an e-mailed statement from spokesman Bob Kaufman.
"Dell will vigorously defend itself in court," Kaufman said. "We are confident that our practices will be found to be fair and appropriate. While even one dissatisfied customer is too many, the allegations in the AG's filing are based upon a small fraction of Dell's consumer transactions in New York."
The charges strike directly at the improved marketing image Dell has tried to build in recent months. After several quarters of disappointing sales in 2006, Dell promised to rebuild itself by investing US$100 million to improve customer service and by eliminating its complex rebate system in favor of more predictable prices.
Dell also fell behind rival Hewlett-Packard Co. in market share last year, dismissed its CEO in January and struggled with a financial investigation by the U.S. Securities and Exchange Commission. The company has missed the deadlines for filing its last two quarterly earnings reports, and admitted in March that its own internal investigators had found evidence of accounting misconduct.
Now the New York lawsuit charges that Dell also acted with misconduct in its customer relations, forcing customers with computer problems to navigate "a nightmarish array of obstacles in their quest for service."
"At Dell, customer service means no service at all," Cuomo said in a statement posted on a Web site dedicated to the lawsuit. "Dell's consumers were intentionally misled, and they had to pay for that privilege."
That left some customers with inoperable computer equipment for a span of weeks or months, since their calls to Dell tech-support lines resulted in being left on hold, shuttled between departments, disconnected after spending hours on the phone, and finally rebuffed when they request a promised "on site" repair, the lawsuit said.
Cuomo asked the court to force Dell to pay damages to customers, create new standards to ensure it doesn't repeat its behavior, pay a civil penalty of US$500 for each violation, reimbursing New York state for its court costs and return the profits it earned through its practices.
Answer to your questions - we know you are asking - as you look at your Dell computers that you purchased from BHD.
1) BHD has no idea if Dell defrauded customers in NY.
2) Yes, BHD sells and supports Dell Computers.
3) BHD utilizes 3rd party financing for its customers as well as itself when purchasing and selling Dell computers.
4) Generally, BHD DOES NOT utilize Dell support. Instead, BHD provides support to BHD customers; unless a customer has specifically requested ONLY Dell support.
5) BHD believes it provides superior service as well as a superior warranty for Dell computers. BHD believes its' for the aforementioned reasons that Dell authorizes BHD to sell and support its' products.
6) BHD continues to sell and support Dell computers because Dell continues to manufacture superior and affordable computers for BHD customers.
Version 9 Beta Sites!
BHD is looking for beta sites for Version 9. We are looking for a single store with 2 computers or less. If you are interested please contact your sales representative at 800 377 7776!
Thanks!
Thanks!
Friday, May 11, 2007
Training and Tech Lead Times
TRAINING:
Phone appointments starting on 6/4
Onsites starting 6/21
TECH:
Phone appointments starting 5/14
Onsites starting 5/29
Phone appointments starting on 6/4
Onsites starting 6/21
TECH:
Phone appointments starting 5/14
Onsites starting 5/29
Wednesday, May 02, 2007
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