Training and Tech Lead Times

TRAINING:

Phone appts starting 4/23
Onsite starting 5/14

TECH:

Phone appts starting 4/10
Onsites starting 4/10

If you use ECI be very careful when using clean house

the situation: A client did a clean house with my help, all the appropriate steps were taken, Make a backup, recontruct,purge any old documents, rebuild committed. then we cleaned house. in about 2 hours he noticed that aprox, half of his website dissapeared. after alot of testing restoring his inventory prior to the clean house made the whole catalog reappear.
I tested more and found out that if I deleted a specific item it would delete the entire style from the web. I worked with our tech Ken, and he was able to take that a step further. If we add item sid to the style view in the catalog, it will show 1 item sid. if you clean house on that item it will remove the entire style from the web. you may safely clean house on any other item in the style and it will not remove the entire style just that selected item as it should. the problem here is that the while style is "keyed" off of "master" item. if that item gets cleaned house on other items that should remain on the website also get cleaned off. resulting in what happened to our client half of his inventory off of the website disappeared.

So the end result is you can only clean house on items that NONE of them are left on the website. If you deleted the wrong one, or as I referred to it above as the “master” item. the whole thing will be deleted.

Windows Vista

Per Dell they will still be selling XP for at least a year. RTI is testing Vista now, they are doing V9 and then V8 though.

We think there are issues with the PROCS since they are still full DOS apps. We did some very basic testing of V8 on Vista and it seemed to run ok. But we didn't test anything besides install, make an invoice, make a voucher that kind of thing. And it was single station only.

HW vendors are going to give you that crap about selling only Vista, but they pulled that when XP came out too and they said were not selling 2000 anymore.
Reality is that businesses are slow to migrate to new OS's due to legacy applications and most don't move until after the first major Service Pack is released anyway. I checked and Toshiba and HP are still selling XP as well.

Training and Tech Lead Times

TRAINING:

Phone appts starting 3/29
Onsites starting 4/4

TECH:

Phone appts starting 3/21
Onsites starting on 4/2

BW Printing Issue with Microsoft Net 3.0 and XPS Document Imaging Essentials Pack

Microsoft Net 3.0 and XPS Document Imaging Essentials Pack issue

Two recent Microsoft updates have been found to affect printing options in Sage BusinessWorks (Microsoft .Net 3.0 and the XPS Document Imaging Essentials Pack). Microsoft has made changes to the printer subsystem in Windows, causing issues when printing forms and reports within Sage BusinessWorks.

The following two errors are symptoms of this problem:
"Access violation @ address 40003461 in module rtl60.bpl, write of address XXXXXXXX when previewing reports in Sage BusinessWorks."

"This printer driver requires more space than is allocated. (Needed XXXX;Alloc: 8096) when printing or previewing reports in Sage BusinessWorks."

It is our recommendation that you wait to install Microsoft .Net 3.0 or the XPS Document Imaging Essentials Pack until Sage BusinessWorks completes its testing and has an update available to address these changes. If you have downloaded these updates and you receive these error messages we have found success in trying alternate print drivers.