BHD hardware replacement policies are simple and effective. The following is a revue of the BHD hardwarep policy:
All BHD hardware includes a one-year, 24-hour replacement warranty. The reason for replacement is superfluous. If it’s broken, BHD replaces it. Also, BHD is responsible for the pickup of the broken component. The customer is required to box the broken item. BHD issues a call tag for UPS pickup.
Upon warranty expiration, BHD provides loaner equipment at no charge to the customer. The customer may use the loaner up to 30 days. Afterwards, the customer can either purchase the loaner or send it back. The loaner program was created to keep BHD customers in operation until they purchase a replacement.
The BHD loaner program includes loaning BHD customer’s hardware components to replace broken components purchased from competitors. Again, the program is designed to keep a BHD customer in operation until they purchase a replacement.
A customer is not obligated to purchase their hardware from BHD.
Note: During the fourteen years that BHD has sold and serviced hardware no other competitor has come close to matching the BHD hardware program.