REMINDER TO CUSTOMERS PURCHASING COMPUTER EQUIPMENT

BHD hardware replacement policies are simple and effective. The following is a revue of the BHD hardwarep policy:

All BHD hardware includes a one-year, 24-hour replacement warranty. The reason for replacement is superfluous. If it’s broken, BHD replaces it. Also, BHD is responsible for the pickup of the broken component. The customer is required to box the broken item. BHD issues a call tag for UPS pickup.

Upon warranty expiration, BHD provides loaner equipment at no charge to the customer. The customer may use the loaner up to 30 days. Afterwards, the customer can either purchase the loaner or send it back. The loaner program was created to keep BHD customers in operation until they purchase a replacement.

The BHD loaner program includes loaning BHD customer’s hardware components to replace broken components purchased from competitors. Again, the program is designed to keep a BHD customer in operation until they purchase a replacement.

A customer is not obligated to purchase their hardware from BHD.

Note: During the fourteen years that BHD has sold and serviced hardware no other competitor has come close to matching the BHD hardware program.

MAS 90/200 NOT Compatible with MS Vista

Sage Software Statement that MAS90 is not compatible with MS Vista

Important Information Regarding Sage MAS 90, 200, and 500 Compatibility With Microsoft Windows Vista

January 30, 2007

Effective January 30th, the Vista operating system is generally available to new and existing PC users. The currently shipping versions of Sage MAS 90, Sage MAS 200, Sage MAS 500 ERP systems as well as Sage MAS 200 – SQL Server Edition are not fully compatible with the Vista operating system. It is important to note that the compatibility issues with Vista are not isolated to our accounting software, but Vista also impacts many of the third-party products that we leverage to deliver a best-in-class mid-market ERP solution including Crystal Reports® from Business Objects and Microsoft FRx.

The Sage MAS Product Team is currently evaluating our third party products and complementary Sage Software Solutions for a definitive timeline on full compatibility and certification on the Vista operating system. We will be posting a Vista Compatibility update on March 1, 2007

QB 2006 and earlier NOT compatible with MS Vista

Intuit's Statement regarding QB 2006 and earlier NOT compatible with MS Vista:

Since QuickBooks 2006 and earlier versions were developed
and released before the introduction of Windows Vista,
these versions may be adversely affected when used on
a computer running Windows Vista.

This will impact Simple Start, Basic, Pro, Premier, Payroll and Point of Sale, as well as other QuickBooks products and services. We recognize that your QuickBooks software is an important business tool and apologize for any inconvenience this may cause you.

WHAT YOU SHOULD DO TO STAY UP AND RUNNING ON QUICKBOOKS

• If you do NOT upgrade to Windows Vista No action is required. If you plan to stay with your existing Windows operating system (for example, Windows XP or Windows 2000), you can continue to use your current QuickBooks products.


• If you choose to upgrade to Windows Vista - We recommend that you use QuickBooks 2007 (and Point of Sale v6.0, if applicable). QuickBooks 2007 is the only version of the software built to run on the new Windows Vista operating system.

Physical Inventory (RPROPI) & Filter to Start Preferences

If you start the PI with a filter (a System Pref in the PI tool), the START quantity is recorded ONLY for items in that filter. The danger is that if the customer wants to update at the end for items not in the original filter, the START QTY defaults to 0 and thus the update would be innaccurate.

The morale of the story is if the client is using the option to USE FILTER TO START, they need to start with the correct filter. If the original filter is not correct, the PI needs to be restarted.

Version 9 and RBA Software...

A message from Island Pacific:

It has been brought to our attention that RBA software is not compatible with v9 licensing. This means that the upgrade path for each client using RBA will be affected. In an effort to avoid any v9 upgrade issues we ask that each Business Partner contact the clients they have using RBA, (this list is attached) and report back to Retail Pro on or before February 1 so that we may remove this product from clients not using it.

Sales Orders & Charge Receipt Tender

When a client is using sales orders, and intend to tender a final deposit by CHARGE, it is important that they reference the SO from a receipt for the final payment. They should NOT use the RECORD SALE button.

The reasoning behind this is that with the acct link, a Charge tender on a receipt must be equalized by product sold (Ext P$) . A Charge tender cannot be made as a deposit only (SODEP Fee).

Tech and Training Lead Times...

Training:

Phone appts starting 2/12
Onsite appts starting 2/12

Tech:

Phone appts starting 2/2
Onsites starting 2/15

BusinessWorks IS NOT compatible with Microsoft Windows Vista

Microsoft has released its newest operating system, Windows Vista, which includes improvements to security and desktop management. Vista’s security improvements will require applications to operate in a least-privileged user access (LUA) mode and escalate to higher-privileged modes only when the application requires them. While this improvement will help minimize the likelihood of malware attacks, unfortunately it also prevents legitimate software applications from operating correctly since many applications require either full or administrator rights.

Sage BusinessWorks version 7 does not operate correctly when Vista's new security feature is turned on (and therefore is not currently supported on Vista), however we are conducting research and testing to determine whether Vista can be configured in such a way that would allow version 7 to be installed on a Vista machine. Additionally, we are making investments to ensure future versions of Sage BusinessWorks will be fully compatible with Vista.

For the time being Sage BusinessWorks version 7 is not supported on Windows Vista until we have completed our evaluation but we are committed to supporting this new platform and will notify customers and partners as soon as we have more information.

Winner of Tech Raffle!

We had a huge response for our Hot Fix tech raffle!

Congratulations to Tria Moda! You won 5 hours!

Thanks to everyone who responded!

Clients with Physical Inventory questions...

There is a section on our website under SUPPORT and SELF-TRAINING VIDEOS that features 3 videos on conducting a physical inventory in v8. They are not meant to replace our support or training, but the clients who have seen the videos find them very useful!


Check'em out!

Issue in BW v7 Enhanced Tax Reporting

An issue has been discovered in the Sage BusinessWorks Version 7 Enhanced Tax Reporting feature that affects customers who:

- Use v7 Payroll, and
- Use Enhanced Tax Reporting to generate W-2's, (Note:W- 2s printed using the standard W-2 printing option under Payroll > Taxes > Print W-2 Forms are not affected) and
- Have a Deduction or Other Pay set up and have designated to use W-2 box 14, and
- Have included an "ID to use"

Note: CA SDI is printed correctly in box 14.

Issue:
In Maintain Deductions, if 14 is entered in the "Box Number to use" field, but the "ID to use" field is left blank, the deduction WILL show on the Enhanced Tax Reporting W2 in box 14 (identified as "W2 Box 14") correctly. However, if you enter a code in the "ID to use" field, the deduction will NOT show in Box 14.

Remedy:

1. In Maintain Deductions, delete the text in the "ID to use" field and save the deduction.
2. Launch Enhanced Tax Reporting, select the W-2 form and move forward to the W2/1099 Preparer grid (be sure to select "new form" not "existing draft").
3. Select the drop-down arrow on the additional Box 14 column and select "Undefined".
4. Select the drop-down arrow again, and select Box 14. This will bring up a prompt for you to "Enter text you wanted printed in Box 14 on Form W2."
5. Enter your desired label in the text box and click OK.

Portable Data Collector for sale

A customer is selling their used portable data collector for $500. The customer states that the unit was used for taking store physicals while on Retail Pro version 7. The customer has since upgraded to Retail Pro v8. Interested parties can contact Erin at (707)333-8598 or email:egmistolino@gmail.com.

Training and Tech Lead Times...

TRAINING:

Phone appts starting 1/23
Onsites starting 1/25

TECH:

Phone appts starting 1/31
Onsites starting 1/31