For clients who have had trouble with reports suddenly "disappearing"...Good News. Make sure that the RESET button is not being used by yourself or any part of your staff. Using the RESET button on a custom made report will reset the LAYOUT, SORT, OPTIONS and TOTALS to include the default fields (nothing more than Item# or Receipt#). It also changes the name of the report to "NEW REPORT".
It has been logged with ISLAND PACIFIC, and request has been made to limit access to that button or prompt the user specifically for what they are about to do.