BACK UP DATA - DON'T KNOW HOW?

Since the dawn-of-time, beginning in 1993, BHD tech staff has pleaded, begged and even barked at customers to backup their inventory data. Every customer has access to a backup device regardless of whether it’s an older port or a newer USB device. Still, to this day, customers call tech staff wondering what to do with a crashed computer and no backup information to restore onto a new pc.

Years ago, BHD instituted a policy that provided FREE training to any customer who did not know how to backup their data. A customer simply needed to contact BHD Service Group and arrange for a backup appointment with a trainer. In 2006, two customers received backup training. So, BHD staff tossed in the towel and waited for calamity. In 2006, it rained buckets. Hard drives crashed; data lost; angry customers. In a short few days it will be 2007. Again BHD will pay, train, hold-hands, baby-sit, follow-up and do whatever it takes to ensure a customer can backup their data. Have a Happy New Year.

BHD Tech Staff

A view from Jamia's house

Customers who use our integrated accounting solutions know Jamia. She lives in Colorado. She sent us a photo from her home. Miami looks real good right now.

RESET Button on Reports - DON'T USE IT!!!

For clients who have had trouble with reports suddenly "disappearing"...Good News. Make sure that the RESET button is not being used by yourself or any part of your staff. Using the RESET button on a custom made report will reset the LAYOUT, SORT, OPTIONS and TOTALS to include the default fields (nothing more than Item# or Receipt#). It also changes the name of the report to "NEW REPORT".

It has been logged with ISLAND PACIFIC, and request has been made to limit access to that button or prompt the user specifically for what they are about to do.

BW v7 compatible with the AcctLink

Our initial testing has not shown that BW v7 does not have any issues with the AcctLink. We do recommend that you complete Year End processing in BW v6 just to be sure.

BusinessWorks PR Year End

If you are using BWv6 PR you must be on Service Pack 12 to process Year End. Then, before you process the first PR for 2007, you must install Service Pack 13. This Service Pack contains the Early Tax Table Updates.

Do not install Service Pack 13 until you have run your final payroll and printed your Form W-2s for 2006.

Also, remember to check your SUI Rate in PR > Taxes > Maintain Tax Tables after installing any service pack as it may be altered by the service pack.

Please call 303-670-2073 if you want assistance with this process.

Backdating Transactions

A customer had a situation where they had to reverse some memos that were originally dated 11/26/06. When they reversed the memos were in the December datafile with 11/26/06 as the memo date. This doesn't work because the Acctlink cannot see the transactions since they are in the wrong datafile. Therefore, do not back date transactions outside of the active datafile.

Training and Tech Lead Times

TRAINING:

Phone appts strating 1/8/07
Onsites starting 1/15/07

TECH:

Phone appts starting 12/19/06
Onsites starting on 2/12/07