We have found an issue with Acctlink users who use the acctlink in conjunction with web sales. It is possible for the web tender to not be read by the Acctlink properly.
The issue is that there can be a labeling mis-match between the RPro tender names and the web sale tender names. They must be identical in Character and Case.
ie - if the tender label coming from the web sale is "web" and the tender listed in the RPro settings is "WEB", these are a mis-match, and the Acctlink cannot distinguish what the tender is.
The solution is to ensure that the tenders coming from web sales are identical in character and case to the RPro listed Tenders.