Many of you have recently received your BW v7 upgrade.
If you are using the Accounting Link to Retail Pro please DO NOT UPGRADE to v7 until we complete testing the new version for compatibility.
We will post an update here as soon as our evaluation is complete on whether it is OK to update of not.
Tuesday, November 21, 2006
The Importance of Backups
Like a parent constantly reminding their child to avoid the stove, BHD techs find it helpful to remind individuals of the importance in routinely checking their Retail Pro backup. Posted below is a reminder for how to do just that, originally found in our March 2005 feature of the month.
http://www.bighairydog.com/feature0305.htm
NTI Backup Now! Version 3
(RPro Version 8)
At BHD we sell and promote the use of NTI Backup Now! software, which, as software programs go, is a dream to work with. It gets setup once, and will continue, like that little energizer bunny, to work and work, day in and day out
For setting up the BACKUP, in STEP 1: This is a standard explorer window, with folders on the left and files on the right – to select the entire drive or folder select the check box on the left; to select (or deselect) the check box in the right window. Note that if an entire folder is selected the checkmark will have a white background; if some files or sub-folders have been deselected, the background for the checkbox will be grey. Selecting the RETAIL8 folder (typically – the folder that contains the RPRO folder; yours may be different) will select all of the necessary files will be backed up.
In STEP 2, the things to check here are the Backup Destination – it should be showing the CD Writer – note the pull down arrow on the right, which would allow you to select other destinations, such as an alternate hard drive. The other settings for backup drive, speed, and write method are informational, and the defaults are (usually) fine.
STEP 3 (not shown) – there is no need to go here at all – it has options for incremental backups and changing from the default to Verify-Compress-Append – and these settings should not be changed.
No need to go to START – choose SCHEDULE to set the schedule so the program will run automatically; you will be prompted to save the file settings, so give it a name and keep it in the default folder; set it for daily, and the Which Days button will allow selection of days of the week – all are selected by default – then set the Start at time – at least a half hour before anyone will arrive.
There are other considerations for backups as well – once you have all those daily CDs made, where do you keep them? The latest CD should be immediately available to you in case of need, but we strongly recommend offsite storage of the backup CDs – in case of catastrophic loss or theft, you will at least have a fairly recent copy of the files.
And speaking of those daily CDs – when the backups were first started, getting by with one CD was not an issue – but now that two or more CDs are needed, suddenly the NTI backup is not so convenient –NTI Backup Now! 3 supports DVD writers as well as CD writers - check with BHD tech/training for exploring more options.
Last and not least in the back-up idea – check with BHD tech/training at 916-368-1070.
http://www.bighairydog.com/feature0305.htm
NTI Backup Now! Version 3
(RPro Version 8)
At BHD we sell and promote the use of NTI Backup Now! software, which, as software programs go, is a dream to work with. It gets setup once, and will continue, like that little energizer bunny, to work and work, day in and day out
For setting up the BACKUP, in STEP 1: This is a standard explorer window, with folders on the left and files on the right – to select the entire drive or folder select the check box on the left; to select (or deselect) the check box in the right window. Note that if an entire folder is selected the checkmark will have a white background; if some files or sub-folders have been deselected, the background for the checkbox will be grey. Selecting the RETAIL8 folder (typically – the folder that contains the RPRO folder; yours may be different) will select all of the necessary files will be backed up.
In STEP 2, the things to check here are the Backup Destination – it should be showing the CD Writer – note the pull down arrow on the right, which would allow you to select other destinations, such as an alternate hard drive. The other settings for backup drive, speed, and write method are informational, and the defaults are (usually) fine.
STEP 3 (not shown) – there is no need to go here at all – it has options for incremental backups and changing from the default to Verify-Compress-Append – and these settings should not be changed.
No need to go to START – choose SCHEDULE to set the schedule so the program will run automatically; you will be prompted to save the file settings, so give it a name and keep it in the default folder; set it for daily, and the Which Days button will allow selection of days of the week – all are selected by default – then set the Start at time – at least a half hour before anyone will arrive.
There are other considerations for backups as well – once you have all those daily CDs made, where do you keep them? The latest CD should be immediately available to you in case of need, but we strongly recommend offsite storage of the backup CDs – in case of catastrophic loss or theft, you will at least have a fairly recent copy of the files.
And speaking of those daily CDs – when the backups were first started, getting by with one CD was not an issue – but now that two or more CDs are needed, suddenly the NTI backup is not so convenient –NTI Backup Now! 3 supports DVD writers as well as CD writers - check with BHD tech/training for exploring more options.
Last and not least in the back-up idea – check with BHD tech/training at 916-368-1070.
Thursday, November 16, 2006
Retail Pro getting stuck in a loop when launching from 2003 Server
this happened on a new 2003server with R2. after installing rpro, tried to launch it,. as expected, it says that files need to be created. upon trying to create them it gets stuck in a loop of trying to create files, and saying that files need to be created.
to resolve right click on MY COMPUTER, go to PROPERTIES. once in SYSTEM PROPERTIES, go to ADVANCED tab, then under PERFORMANCE click on SETTINGS. Click on th DATA EXECUTION PREVENTION tab, and there are two settings. the correct setting is TURN ON DEP FOR ESSENTIAL WINDOWS PROGRAMS AND SERVICES. this used to be the windows default, but now the deafault is TURN ON DEP FOR ALL PROGRAMS AND SERVICES EXCEPT THOSE I SELECT.
after changing this setting, all was well.
to resolve right click on MY COMPUTER, go to PROPERTIES. once in SYSTEM PROPERTIES, go to ADVANCED tab, then under PERFORMANCE click on SETTINGS. Click on th DATA EXECUTION PREVENTION tab, and there are two settings. the correct setting is TURN ON DEP FOR ESSENTIAL WINDOWS PROGRAMS AND SERVICES. this used to be the windows default, but now the deafault is TURN ON DEP FOR ALL PROGRAMS AND SERVICES EXCEPT THOSE I SELECT.
after changing this setting, all was well.
Friday, November 10, 2006
Mis-Matched Tender Labels
We have found an issue with Acctlink users who use the acctlink in conjunction with web sales. It is possible for the web tender to not be read by the Acctlink properly.
The issue is that there can be a labeling mis-match between the RPro tender names and the web sale tender names. They must be identical in Character and Case.
ie - if the tender label coming from the web sale is "web" and the tender listed in the RPro settings is "WEB", these are a mis-match, and the Acctlink cannot distinguish what the tender is.
The solution is to ensure that the tenders coming from web sales are identical in character and case to the RPro listed Tenders.
The issue is that there can be a labeling mis-match between the RPro tender names and the web sale tender names. They must be identical in Character and Case.
ie - if the tender label coming from the web sale is "web" and the tender listed in the RPro settings is "WEB", these are a mis-match, and the Acctlink cannot distinguish what the tender is.
The solution is to ensure that the tenders coming from web sales are identical in character and case to the RPro listed Tenders.
Quickbooks NOT Compatible with Internet Explorer 7
Microsoft has introduced Internet Explorer 7 through Automatic Updates. QuickBooks currently requires Internet Explorer 6 and is not compatible with Internet Explorer 7. Intuit is currently building a solution so that QuickBooks will work with Internet Explorer 7 and they hope to announce this solution soon.
To continue to use QuickBooks in the interim, do not upgrade to Internet Explorer 7. If you have already upgraded, Intuit recommends that you uninstall Internet Explorer 7.
Please check www.QuickBooks.com/support/IE7 periodically for updates on a solution and for more information on how to uninstall Internet Explorer 7.
To continue to use QuickBooks in the interim, do not upgrade to Internet Explorer 7. If you have already upgraded, Intuit recommends that you uninstall Internet Explorer 7.
Please check www.QuickBooks.com/support/IE7 periodically for updates on a solution and for more information on how to uninstall Internet Explorer 7.
Thursday, November 09, 2006
polling security over night
Super Trainer Colt Riley answered the age old question on why polling security over night does not work. The commands we were entering were wrong.
We have been entering the /poll /proc in the RPROCIN.exe as parameters. These parameters were given to us by RTI (developers) and it is incorrect.
Colt remembered seeing a webinar also from the developer with the correct parameters. They are as follows
create a new task called RPRODB. choose run program and browse to your RPRODB.exe. under parameters entere /poll /proc and have it run after process in delay 1 minute
Seee picture for example. any questions please call BHD support.
We have been entering the /poll /proc in the RPROCIN.exe as parameters. These parameters were given to us by RTI (developers) and it is incorrect.
Colt remembered seeing a webinar also from the developer with the correct parameters. They are as follows
create a new task called RPRODB. choose run program and browse to your RPRODB.exe. under parameters entere /poll /proc and have it run after process in delay 1 minute
Seee picture for example. any questions please call BHD support.
ECI ERROR unable to find the required files
when opening ECI for the first time it wants to load files necessary to view the catalog. ususaally a file progress bar goes across installs the files and then you can view the catalog. On this client we got the error UNABLE TO FUND THE REQUIRED FILES. it was a windows rights issue the user needs to be a computer administrator. added to the administrator group worked fine.
Monday, November 06, 2006
Training and Tech Lead Times
Training:
Phone appts starting 12/12
Onsites starting 12/28
Tech:
Phone appts starting 12/4
Onsites starting 12/5
Phone appts starting 12/12
Onsites starting 12/28
Tech:
Phone appts starting 12/4
Onsites starting 12/5
Friday, November 03, 2006
CREDIT CARDS RECEIPTS NOT SHOWING LAST 4 DIGITS
with the newest hotfix, security automatically blocks all but the last 4 digits on a credit card receipt. if they are using a design that has the XXXXXX's to block the number, then the receipt will not show the last for digits, will show XXXXXXXXXX****. this is because the alignment has changed. to resolve, just remove the X's from the design, and the receipt will show **********1234.
Thursday, November 02, 2006
STORES FOR SALE - CHECK IT OUT
Hey, BHD Customer!
As previously stated, this blog is to be used by both BHD staff and BHD customers. The following information rolled in from one our Northwest customers.
I have 3 very profitable retail stores in the Pacific Northwest for sale. We specialize in handmade bath and body products, pajamas and loungewear. The business is 3 years old, growing quickly and ready to be acquired by a strategic buyer who has the vision to take it National. More information can be obtained at www.urbanezen.com. Specific inquiries should be directed to barb@urbanezen.com.
Barbara Brunner
Urbane Zen
As previously stated, this blog is to be used by both BHD staff and BHD customers. The following information rolled in from one our Northwest customers.
I have 3 very profitable retail stores in the Pacific Northwest for sale. We specialize in handmade bath and body products, pajamas and loungewear. The business is 3 years old, growing quickly and ready to be acquired by a strategic buyer who has the vision to take it National. More information can be obtained at www.urbanezen.com. Specific inquiries should be directed to barb@urbanezen.com.
Barbara Brunner
Urbane Zen
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