Customer Loyalty Bug

be aware, the newest updates to customer loyalty (8/4/06) contain a BPL that causes a bug. whenever they run a cash transaction, they get an ABSTRACT ERROR. the transaction updates, but doesn't print or open the drawer. to fix, put them on an older BPL.

Tech and Training Lead Times

Training:

Phone appts starting on 12/4
Onsites starting 12/11

Tech:

Phone appts the week of 10/30
*then not again until 11/28
Onsites starting 11/30

DSL techs Break networking? cant browse by name or reconnect to server.

I was working with a client this morning and thier DSL went down yesterday. they DSL techs did some "things" and then finally fixed the DSL. after the DSL tech got off the phone the back machine would no longer connect to the front machine. I dailed in and found that they had disabled netbios over TCP/IP which is name lookup with TCP/IP. since we map by name ws-1 VS 192.168.1.100 it wouldnt work . Could ping could browse by number just not by name re-enabled the switch worked fine.

the switch is located under LOCAL AREA CONNECTION>TCP/IP>ADVANCED(under TCP/IP)>WINS> should be checked to enable LMHOSTS lookup and default.

They switched it to disable netbios over TCP/IP.

VNC version4.1.1 and below are HACKABLE. SECURITY FLAW ***SECOND NOTICE****

This is our second posting for the VNC security flaw, we originally logged this issue on our AUG blog. if you are on any version of VNC 4.1.1 or below it has a security flaw that makes your PC at risk of being hacked. Download and install the newest verison of VNC at www.realvnc.com the fixed version is 4.1.2. uninstall the old version of VNC, remove the REAL VNC folder from the program files folder. IE:(c:\program files\real VNC) Then reinstall the VNC software. I would recommend changing the port number and the password on your VNC.

If you need help with this please call BHD support

Training:

Phone appts starting 11/6
Onsites starting 11/21

Tech:

Appts avialable week of 10/31-11/3
*then booked until 11/22 for both phone and onsites

Sarbanes-Oxley Compliance

The accounting statutes instituted by the Sarbanes-Oxley of Act of 2002 were created to give SEC and IRS investigators the tools to scrutinize corporate misdeeds. Recently, accounting institutions associated with smaller private firms have used the same statutes to audit their smaller client’s books. As a result, business related software such as Retail Pro and others are being audited for accuracy and integrity. The following link will assist Retail Pro customers in knowing more about the Sarbanes-Oxley Act and retail executive officers requirements to certify the accuracy of their financial reports.

http://www.bighairydog.com/techdl/retail_pro_8_sox_compliance.pdf

Note: The file can be seen at www.bighairydog.com.