Last week, I ordered an electronic component from a mail order company. After receiving it, I realized I had ordered the wrong component. I contact the "customer service" desk (yeah, right) and asked if i could send it back for another component which was the exact same price. No big deal, right? Basically, it's a simple exchange. I told them that I would pay for the shipping...At which point, I'm told there would be a restocking fee of 25%! My first thought was, "if I ever do that to one of my customers, they have every right to shoot me in the back." Consumerism = Returns. Consumers by their very nature by wrong stuff. It's the nature of retail. Cracking on a customer for buying the wrong size, color etc. is just plain stupid. NO RESTOCKING FEE AT BHD. ALSO, WE'LL PAY TO PICK IT UP. AGAIN, WE'RE BREAKING EVERY RULE TO TAKE CARE OF OUR CUSTOMER!"
Mick