Tuesday, September 12, 2006
Blue screen of death when closing the accounting link
We have found this issue occouring in the last week to multiple clients. when pressing yes to close the accounting link we get a blue screen of death. We worked extensively with a client Nancy at Helm of sun valley. We were able to solve the problem by ghosting the machine. we thought that the problem was a windows update since the problem happend across multiple machines and on different clients. we were unable to crash the machine after ghosting it. We are tesing here at BHD and have opened an issue with RTI (DEVELOPER of RETAIL PRO). Nacny has found a work around that after posting the data, if the press CTRL ALT DELETE and end task on the account link it closes and does not blue screen the PC. As soon as a fix is found we will post that as well.