Gift Card limt of $1000 at paymentech

In retail pro, WS prefs there is a max gift card ammount. A client called in today with a down call today they could not sell a $3000 gift card. we called paymentech and aparently paymentch has a gift card auth ammount limit on thier side of $1000. So the RPRO setting is useless unless it is under $1000.

We were able to sell 3 gift cards for 1000 Each as a split tender on the same invoice.

Tech support at Paymentech said we would need to speak to your paymentech rep to increase your default gift card limit.

"I just have a quick question"

The road to hell is paved with failed policies and procedures. For years, BHD has had a policy that trainers train and techs fix. In support of the aforementioned policy, any "how to" question from a customer is kicked to Service Group who contacts the customer and schedule a training appointment. The problem: Training appointments are getting scheduled 3 to 4 weeks out. A customer would have to wait so long to get a relatively simple answer, that they would forget the original question.

Beginning October 23, a trainer will be available Mon-Fri. between the hours of 4:00pm-5:00pm to answer "how to" questions. Why not till Oct. 23rd? "Trainings are booked solid till the 23rd," says BHD Service Group representative Carrie.

Remember, quick questions can be posted on the BHD message board at www.bighairydog.com. Both techs and trainers have 24 hours to respond. Most questions are responded to same day.

Tech and Training Lead Times

Training:

Phone appts starting 10/16
Onsites starting 10/26
*openings from DNC cancel

Tech:

Phone appts starting 10/10
Onsites starting 10/10

BHD ROLLS INTO LA AND SF FOR AWESOME SERVICE

Big City Customers in LA and SF are anticipating the arrival of BHD Techs and Trainers. "Every so often, we contact a major hub of customers and ask them if they'd be interested in having a BHD service representative come to their store for FREE," says BHD VP Robert McGormley. Mcgormley says it's just the BHD way to continuously find simple, efficient and FREE perks for our customers. BHD covers the cost of support hours and travel expenses normally billed to the customer. "Our customers take care of us and this is our way of saying thanks," says McGormley. When asked how many customers will be visited, McGormley responded, "We're moving our annual Christmas party from a restaurant to the local pizza parlor this year," McGormley implying that the company's investment will be significant.

Sage Software Pricing

Beginning October 1, 2006, Sage will be requiring a minimum of the Silver Support plan with all new Sage BusinessWorks systems. Below are the new bundle offerings and price changes:

Module pricing is going from $595 per module to $625

Bundle(SM,GL,AP + AR or PR) will be $1694

Printing AR Customer Statements from Preview is NOT the same as printing directly to the printer

Sage BusinessWorks always prints transaction detail on statements at least once, whether you use balance forward statements or open invoice statements. Printing statements directly to the printer causes an internal flag to be set so that the detail no longer prints on subsequent statements. If the statements are previewed to the screen first and printed from the preview, the 'last statement date' is not be updated and the internal flag is not set. For this reason, the detail prints again on the next month's statement. After previewing statements, close the preview screen. Go back into A/R > Statements > Print Statements and select 'Print' to print directly to the printer.

To purge the history from the statement, print the statement directly to the printer. Print directly to the printer again to get a clean statement.

PCCILLIN now required on all PCs sent in by clients for setup

Effective June 2005 any PC not purchased from BHD and sent in for setup will be required to purchase PCCILLIN for Virus Protection. These are 1 user licenses and 1 license per machine will be required.

BLUE SCREEN OF DEATH FIXED

Thanks to Jamia, Nancy at Helm of sun valley and Wally at hill crest and Paul, we have figured out the blue screen of death problem. It was a PCCILLIN UPDATE. the FIX is to remove PCCILLIN and reinstall the software and reupdate and then it works fine.

if you need help with this please call us

Blue screen of death when closing the accounting link

We have found this issue occouring in the last week to multiple clients. when pressing yes to close the accounting link we get a blue screen of death. We worked extensively with a client Nancy at Helm of sun valley. We were able to solve the problem by ghosting the machine. we thought that the problem was a windows update since the problem happend across multiple machines and on different clients. we were unable to crash the machine after ghosting it. We are tesing here at BHD and have opened an issue with RTI (DEVELOPER of RETAIL PRO). Nacny has found a work around that after posting the data, if the press CTRL ALT DELETE and end task on the account link it closes and does not blue screen the PC. As soon as a fix is found we will post that as well.

RESTOCKING FEE RESHMUCKING FEE

Last week, I ordered an electronic component from a mail order company. After receiving it, I realized I had ordered the wrong component. I contact the "customer service" desk (yeah, right) and asked if i could send it back for another component which was the exact same price. No big deal, right? Basically, it's a simple exchange. I told them that I would pay for the shipping...At which point, I'm told there would be a restocking fee of 25%! My first thought was, "if I ever do that to one of my customers, they have every right to shoot me in the back." Consumerism = Returns. Consumers by their very nature by wrong stuff. It's the nature of retail. Cracking on a customer for buying the wrong size, color etc. is just plain stupid. NO RESTOCKING FEE AT BHD. ALSO, WE'LL PAY TO PICK IT UP. AGAIN, WE'RE BREAKING EVERY RULE TO TAKE CARE OF OUR CUSTOMER!"

Mick