Notice to BHD Customers:
Recently, a few loyal BHD Customers contacted BHD Service Group asking why a company claiming to represent "Retail Pro" had contacted them regarding technical support. BHD customers reported the following:
"Shaun at ShoeFly (Zuza) was contacted by One Step Data (Arizona based Retail Pro distributor). They contacted his Bellevue store and left a message saying they were calling regarding 'his requesting assistance with his Retail Pro' and to contact them for assistence. Shaun never called for technical support and the phone number the caller left was not a BHD support number. He called back because they said "Retail Pro" and when he found out they were another support company he let them know that he is happy with BHD.
Patti at Pacific Bay Swim and Sport said that the guy said that they were representing "RPRO" and checking in on them and she thought that it was strange as we (BHD) know everything about her account." Felicia, BHD
Recently, BHD expanded its sales and marketing into the Los Angeles basin, a formerly protected area of One Step Data. "I can only presume that we must be making an impact in the LA area for OSD to be investing their time in attempting to contact our customers," states BHD President Mick Malaney. Malaney sees the irony in OSD's efforts, since BHD staff encourages its customers to investigate the Retail Pro distributor network and transfer to another Retail Pro distributor who it feels will provide superior customer service. "Our customers are our customers because they choose to be, not because they have to be."
Malaney asks BHD Customers to contact Felicia at BHD (800) 377-RPRO (7776) if they are contacted by One Step Data. "My only concern is that One Step Data representatives are being truthful and informing our customers who they are and what they want. I would find it to be highly unethical and potentially illegal, otherwise."