International tenders and the Acctlink

International Tenders are read through the Acctlink as Cash only. Therefore, if you are trying to setup additional tenders like PayPal, ShopTronic, Etc and the client wants specific mapping with the Acctlink, then you cannot use International Tenders. You must use the additional unused Credit Cards or the COD tender.

Tech and Training Lead Times

Training:
Phone appts starting 7/17
Onsites starting 8/3

Tech:
Phone appts available next week (then not again until 7/17)
Onsites starting 8/7 (there are a few days available in july but not in a row)

*Dates may change pending DNC cancellations

duplicate customer bug

bug details:Steps to reproduce: Turn on the prevent duplicate customers switch in system prefs, First enter customer Paula Jones and save Second create customer Paul Jones (paul gets flagged as the duplicate customer) this happend with the client with michaelanne Kane (1st cust entered) andmichael kane (2nd) Order matters in this bug in my testing if I entered Paul or Michael first andthen entered Paula or Michaelanne it accepts it. it is ignoring the characters of the name. I gave the work around of either turning off the system pref or making each cusomter name different with a space and the middle initialanswer book and blogged

ws100 run the master WS

Recently we have experienced ws100 process in and out giving RUN THE MASTER WS messages. If you run process in and out from a WS number other that 100 it works. I spoke to RTI and this is the solution.Delete the ws 100 folder. Then you need to run the KEY on WS1 (this part is important if not run from WS 1 this will not work) Jog the dates and apply the dates make sure you apply the date on today. then from the run command type in (your path to RPRO) IE R:retail8\rpro\rprodb.exe ws:100this will fix the issue. Just remaking the WS 100 folder will not fix it unless you do all of the above steps.

polling not working from scheduler

check the last run time. this is the second time I ahve seen this. if the last run is in the future. lets say today is 6/13/06 but the last run for the exchange process in and out tasks say last run 6/31/06 it will not trigger the tasks to run, even though the next run dates say 6/14/06 it willn not run. Manually run the tasks from the scheduler then the last run date will be set for today and then it works.
what casues this? usually people are messing arouund with the clock in windows and the jobs get triggered to run.
in answer book and blogged

force auth and charge backs on credit cards

just got off the phone with a client they force authorized a charge back in december and just put ** as the auth number. it went through. but last week amex charged her back the money on the card becasue it was not properly authorized. they should have called the processor and recieved a force auth code.
FYI

Employees getting deleted when going into system prefs (SECADMIN)

if you have people that keep getting delted after you enter them in secadmin when going into system prefs check the nickname. if there is a space after the last character it does not match the employee in system prefs with out a blank space at the end. A blank space is a valid character so they dont match. delete the blank space after the nickname and then reinitilize and that will fix it.

TAKE ADVANTAGE OF THE FREE WEBINAR

Last night's online training hosted by BHD Trainer Colt was another blazing success. Ten companies signed on for FREE online training. Log onto the BHD website and review upcoming trainings. The online trainings are great for staff who are in need of refresher training or managers who require further training on specific areas of the system. It's free and you can train in your underwear! What's not to love?

BHD Training Staff

Training:
Phone appts starting 6/19
Onsites starting 7/6

Tech:
Phone appts starting 6/12
Onsites starting 6/26