Training and Tech Lead Times

Training:
Phone appts starting 6/19
*colt has some 6/7-6/9 from dnc cancellation
Onsites starting 6/26

TECH:
Phone appts starting 6/7
Onsites starting 6/7

Tech and Training Lead Times

TRAINING:
Phone appts starting 6/16
ONSITES starting 6/21
**Tanya has some cancelations 6/1-6/2

TECH:
Phone appts starting 6/9
ONSITES starting 6/12

Batch credit cards with in 48 hrs or PAY FEES!

Credit card processing problems. 2 of the stores were not batching out correctly they were just running the reports. then they would batch large amounts once and a while.
If you dont batch with in 48 hours of the charge you will incour "timeliness" charges
So not only should we make sure that people know If they dont batch they wont get the money but batch late and get charged!!!

Tech and Training Lead Times

Training:
Phone appts starting 6/8
Onsites starting 6/20

Tech:
Phone appts starting 6/1
Onsites starting 6/5

Reminder to BHD customers

RMA (Return to Manufacture)

BHD is the only company that provides a 24 hour replacement warranty on all of its hardware meaning you buy a component from BHD and it breaks, you get a replacement within 24 hours.

The 24 hour replacement warranty can extend up to two years, depending upon the component.

LOANER PROGRAM

After the warranty period, BHD will loan its customers a replacement component for 30 days, at which point, the customer can purchase the replacement or send it back. The loaner program is at no charge to the customer - with the exception of shipping cost.

3RD PARTY LOANER PROGRAM

Furthermore, BHD is the only company that will loan a customer a replacement component for a broken item which was purchased by a competitor.

As far as BHD staff knows, no other competitor matches these policies.

shift 4 timing out

a couple months ago shift4 upgraded all of their clients to UTGv2. i ran into a problem today where the netapi was still set to run in services. if they are both running then retail pro returns a timeout error. this is because it is confused on which one to run. disable netapi in services and it resolves the problem.

Freeing up hard drive space

If you need to free up c drive space on computers, besides the page file, check if hibernation is turned on.

The setting for hibernation is in control panel under power options. There is a tab at the top that says Hibernate. To turn it off, just uncheck the checkbox.

If it is, turn it off; you will free up space equal to their memory size, ie. if it is a 1 Gb memory pc, you will free 1 Gb space on the c drive

Tech and Training Lead Times

Training:
Phone appts starting 5/22
Onsites starting 6/8


Tech:
Phone appts starting 5/8
Onsites starting 5/17