Don't hesitate to contact me

For the first time, since the birth of their twins (6 years ago), BHD bosses Mick and Sandy Malaney are heading for Hawaii, or WiWi, as coined by the Malaney's youngest. Customers can contact them anytime via Mick's private cell number: 916-803-3939. Mick looks forward to strapping his 5-month-old son onto his back while sitting by a kiddie pool for the next 8 days. In fact, Mick would look forward to hearing from customers while sittting by the kiddie pool for the next 8 days. Mahalo

Don't hesitate to contact me

For the first time, since the birth of their twins (6 years ago), BHD bosses Mick and Sandy Malaney are heading for Hawaii, or WiWi, as coined by the Malaney's youngest. Customers can contact them anytime via Mick's private cell number: 916-803-3939. Mick looks forward to strapping his 5-month-old son onto his back while sitting by a kiddie pool for the next 8 days. In fact, Mick would look forward to hearing from customers while sittting by the kiddie pool for the next 8 days. Mahalo

Tech and Training Lead Times...

Training:
Phone appts starting 5/8
Onsites starting 6/6

Tech:
Phone appts starting 5/8
Onsites starting 5/12

Version 8.x Tags Print Squiggly for a Description Field

We've seen this a few times now, so it's worth posting.

Typically...if just one description field on a tag prints diagonally (left to right, top to bottom) the field is too long. Go into docdesigner, and adjust the field to be just a bit shorter. This seems to happen most commonly with split tags.

getting error 0x8009200D when running windows update

Give this a try and see if it solves the problem.........

Go to Start>Run and key in each of these commands, one at a time, clickingon OK or hitting ENTER after each command and then clicking on OK in theRegSvr32 dialogue box:
regsvr32 softpub.dll
regsvr32 mssip32.dll
regsvr32 initpki.dll
regsvr32 wintrust.dll

Restart and see if you can now successfully use Windows Update site.

WINDOWS UPDATE BLUE SCREEN OR BAD RESOLUTION ON SCREEN

I just got off the 4th call today with either a blue screen of death or a screwy video settings. Solution:1) roll back the driver. (Device manager>display adaptors>right click on the display adaptor. choose properties on the driver tab choose roll back driver. reboot.
2) go to dells website under support solutions then put the PC serial number in the service tag field. go to downloads. download the driver install reboot should be OK

Tech and Training Lead Times....

Training:
Phone appts starting 5/10
Onsites starting 5/25

Tech:
Phone appts starting 5/9
Onsites starting 5/17

Windows XP - Blank Password

Allowing Network Access with Blank Passwords.

Although you can log in locally without a password, by default, WindowsXP Pro does not allow network users to access the computer without a password. Typically you will receive an Unknown error 31 if this is the case. To change this setting:

1. Run gpedit.msc
2. Go to Computer Configuration / Windows Settings / Security Settings / Local Policies / Security Options
3. Double click on Accounts: Limit local account use of blank passwords to console login only
4. Disable this option

Who is Jeff?

Jeff has been training customers on the use of Retail Pro for years. Here's a high school photo of Jeff.

On the road with BHD Trainer Jeff

BHD Trainer Jeff travels extensively for BHD. One of his customers is Yosemite National Park. Jeff took this picture in February while visiting the staff at Yosemite.

Go Blue!

The photo is not a post card. The pic was shot by BHD Trainer Jeff who with a number of BHD technical support staff are assisting Dodger personnel in upgrading the retail system at Dodger Stadium. BHD assists in the technical support of quite a few stadiums and arenas.

Who is she?

Customers want to see who they're talking too. Her name is Sarah and she answers your call when you are calling into BHD Tech Support.

REMINDER TO ALL CUSTOMERS

As frustrating as it is, California employment law requires that BHD full-time staff take their one hour lunch. That means, that the tech staff walk out the door together for one hour a day. The tech staff apologizes for the law. Frankly, they're happy working straight though which means somebody is always kicking them out the door. The lunch hour begins at noon till 1:00pm PST. We will have a technician posted during the lunch hour (he'll lunch from 1:00-2:00pm). But, tech response will slow down considerably during the noon-1:00pm PST time. Again, our apologies.

BHD Tech Staff

Technical Alert

Important Technical AdvisoryThe latest RetailPro 8.52 URC released on Friday, March 24th has been found to contain an out of date batch.exe executable. This file has since been updated and the updated URC has been re-released to the BP Website. It is highly recommended that if you have already downloaded the core released on Friday that you download the newly updated core posted today. Sorry for any inconveniences this may have caused. If you have any questions related to this re release please feel free to contact us here in support.

Thank you,
IP/RTI Support

Sage BusinessWorks Promotions

Customers who upgrade to Sage BusinessWorks v6.0 before June 30, 2006, will receive a $100.00 discount off the module price of the upgrade.
Discount does not apply to the Client Care portion of the order.
PLEASE NOTE: This discount does not apply to the license fee for Client Server editions
All customers upgrading to Sage BusinessWorks v6.0 are required to purchase a ClientCare plan with the upgrade.