SHIFT4 USING PINPADS OR SIGNATURE CAPTURE DEVICES

Shift4 has informed BHD that they do not support using USB to Serial adapters to plug in pinpads or signature capture devices. According to Jarrod, a senior technician for Shift4, they have had problems in the past with the UTG not recognizing the device properly, and sometimes dropping the connection. We have had possitive experiences with this setup in the past, but due to the concerns expressed by Shift4, we are no longer going to setup these devices on a USB adapter. INSTEAD, if there are no available com port on the machine, we will move a device that is using one of those com ports, and set it up on the adapter. This will allow us to plug in the pinpad or signature capture device directly to the com port.